SUBSCRIPTION FAQS

Digital Lettering Club

Downloading Qs

How do I open a Zip file on the iPad?

T o unzip files on the iPad, first download a Zip Extractor App - Example: iZip.

Click on picture to download Procreate File

Click Download Now

Open in iZip

iZip > 'Would you like to extract all files' pop up > Click OK > (Files should appear) > Click desired file > Sorry not supported pop up > Click 'Open in' > Scroll through app options to choose 'Copy to Procreate'

Your files should now appear in Procreate, brushes will be in the 'Imported ' section of Procreate.

How do I import brushes into Procreate?

Once you have a .brush file saved in either iCloud, Google Drive, iZip, email or any other storage based service, click the file and scroll through app options to choose 'Copy to Procreate'. Your brushes will be in the 'Imported' section of Procreate.

Where can I find the brushes I downloaded in Procreate?

Brushes can be found in the 'Imported' brush section of Procreate.

Can I use these brushes, projects & kits somewhere other than Procreate?

Unfortunately not! These files are strictly for use in Procreate.

General Membership Qs

How do I access my downloads as a member?

The Digital Lettering Club is only accessible on www.printablehaven.com. Downloads can be found under the drop down menu for Digital Lettering Club. Login to your account with your email and password to access all Digital Lettering Club member content.

Can I access videos from prior months?

There are two sections on the Video Tutorials page; "This month only" and "Permanent Video Library." This month only videos are available to view for the particular month it is uploaded. Monthly videos may sometimes move to the Permanent Video Library.

What can I keep from my monthly subscription?

You may download and keep all digital files that you have accessed during your active subscription.

Can I sell the artwork I make from this subscription?

You may..

Practice calligraphy and lettering using any Procreate files provided during an active subscription and after.

Sell your creations using the Procreate brushes on backgrounds NOT supplied by your subscriptions, this includes backgrounds provided in layered Procreate files/templates/project kits.

Use your newly learned skills to create artwork and gifts for home decor.

 

You may not..

Resell any Procreate brushes or Procreate files/templates/project kits provided to you from this membership.

Claim that you are the creator of Procreate brushes or Procreate files/templates/project kits provided to you from this membership.

Share your account and downloads with others.

Managing Membership Qs

What happens after I sign up?

After entering your First Name, Last Name and Email as well as your payment method, you should receive the following emails:

Customer Account Confirmation - You've created a new customer account with Printable Haven.

Customer Account Activation - You will be promted to create a password to go along with your email.

Payment Receipt - Credit card or Paypal

How do I manage my membership?

Login to your account with your user Email and Password.

 

Desktop/Tablet - Upper right hand corner

Mobile - Top center

Click on My Account.

 

Desktop/Tablet - Upper right hand corner

Mobile

Should appear as first page once logged in.

Click on Manage Memberships, located under My Account and above Order History.

 

How do I change my payment method?

Transaction history can be viewed in your Manage Memberships section. Please email info@printablehaven.com for all payment related questions/concerns/changes.